Shipping & Returns
Shipping Policy
Processing and Shipping Times
We strive to ensure your soap bar order reaches you in a timely manner. Here's what you can expect regarding processing and shipping times:
-
Order Processing: Orders are typically processed within 3 business days from the date of purchase. Please note that processing may take longer during peak seasons or special promotions.
-
Shipping: Once your order is processed, it will be shipped via [USPS], and you will receive a shipping confirmation email with tracking information.
-
Shipping Times: Estimated shipping times are as follows:
-
Domestic: 5 to 7 business days
-
International: N/A unless on special request. Email us at support@thesolbody.com
-
Shipping Rates
Shipping rates are calculated based on the destination and the weight of your order. Rates will be displayed during the checkout process before payment is made. We may offer free shipping promotions during specific periods. Keep your eye out!
Order Tracking
You will receive a tracking number via email once your order has been shipped. You can use this tracking number to monitor the status and location of your package.
Shipping Address
Please ensure that you provide an accurate and complete shipping address during checkout. We are not responsible for orders shipped to incorrectly provided addresses. If you need to make changes to your shipping address after placing an order, please contact us as soon as possible.
Customs and Import Taxes
For international orders, please be aware that your country's customs office may impose import duties, taxes, and fees. These charges are beyond our control and are the responsibility of the recipient.
Lost or Delayed Shipments
While we make every effort to ensure the timely delivery of your order, we cannot be held responsible for lost or delayed shipments caused by factors beyond our control, such as weather conditions or customs delays.
Order Packaging
We take utmost care in packaging your soap bars to prevent damage during transit. If you receive a damaged package, please contact us immediately with photographs of the packaging and the damaged items.
Contact Us
If you have any questions or concerns about our shipping policy, please don't hesitate to reach out to our customer service team at support@thesolbody.com or 1714.398.9439.
Return & Exchange Policy
​Returns and Exchanges
We're dedicated to ensuring your satisfaction with your soap bar purchase from The Sol Body. While we don't accept returns for soap bars, we offer alternatives to make things right.
Eligibility for Refunds or Store Credit
Although we don't offer returns for soap bars, we provide two options:
-
Refund: If your soap bars are damaged upon arrival or you're dissatisfied with the quality, you can request a refund within 30 days of receiving your order.
-
Store Credit: Alternatively, if you're not pleased with your purchase, we offer store credit that can be used towards future purchases on our website.
Initiating Refunds or Store Credit
To initiate a refund or store credit, please follow these steps:
-
Contact our customer service team at Support@thesolbody.com within 30 days of receiving your order.
-
Share your order number and provide specific details about the issue.
-
Our customer service team will guide you through the process.
Refunds
If your refund request is approved, we will process the refund and credit the funds to your original payment method within 7-10 days.
Store Credit
For store credit, once your request is approved, you will receive a unique code via email. This code can be applied during checkout for future purchases on our website.
Damaged or Defective Soap Bars
In the event that you receive damaged or defective soap bars, please notify us immediately at support@thesolbody.com with accompanying photographs of the issue and packaging. We'll work promptly to resolve the matter to your satisfaction.
Contact Us
For any questions regarding our soap bar return policy or the refund/store credit process, please reach out to our customer service team at support@thesolbody.com or 714.398.9439.